Refund policy
30-Day Return Policy
We offer a 30-day return period, meaning you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must be:
- In the same condition as received
- Unworn, unused, and unopened
- With all original tags attached
- In its original packaging
- Accompanied by a receipt or proof of purchase
How to Start a Return
To request a return, please contact us at contactus@sadat-akhavi-academy.com.
Before sending any item back, you must obtain return authorization and return instructions from our team. This helps us process your return efficiently and avoid delays.
Please note: Customers are responsible for all return shipping costs.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive an item that is damaged, defective, or incorrect, contact us immediately at contactus@sadat-akhavi-academy.com so we can assess the issue and arrange an appropriate resolution.
Non-Returnable Items
For health, safety, and product-specific reasons, certain items cannot be returned, including:
- Used or opened items
- Perishable goods (such as food, flowers, or plants)
- Custom-made, personalised, or special-order products
- Personal care and beauty products
- Hazardous materials
- Flammable liquids or gases
If you are unsure whether your item qualifies for a return, please contact us before making a return request.
Additional Non-Returnable Purchases
We are unable to accept returns or offer refunds for:
- Sale or clearance items
- Discounted products
- Items purchased using vouchers or promotional credits
- Bundle or package deals
- Gift cards
Exchanges
The quickest way to receive a replacement item is to return the original item for approval and then place a new order separately.
Once your return has been accepted, you may proceed with purchasing the desired replacement item.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason and without providing justification.
To qualify, the item must be:
- Unworn and unused
- In its original condition
- With tags attached
- In its original packaging
- Accompanied by proof of purchase
This right is provided in addition to the rights outlined elsewhere in this policy.
Refunds
Once we receive and inspect your returned item, we will review your return request and notify you of the outcome.
Where a return is approved, we may offer one of the following remedies:
- A refund to the original payment method
- Store credit
- A gift voucher for future purchases
The remedy offered may vary depending on the condition of the returned item and the circumstances of the return.
Refund Processing
If your refund is approved, it will be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at contactus@sadat-akhavi-academy.com.
Our Commitment to You
As a small business, we genuinely value every customer and strive to resolve concerns fairly, promptly, and professionally.
If you experience any issues with your order, please contact us and we will do our best to assist you and reach a satisfactory resolution.